Operations Analyst Internship
Contrato de prácticas Barcelona Descripción:
Job Summary The Operations Analyst Intern is responsible for resolving customer issues raised via email and telephone. In particular this position will be focused on tracking, tagging, and analyzing issues across our customer base.
Principal Responsibilities: - Identify patterns, trends and most frequently asked customer questions regarding site tracking, tagging, and analytics - Create a knowledge base that documents standard operating procedures, best practices, and how to resolve common issues - Create internal and client facing training on analytics, tracking and tagging - Act as primary point of contact for Account Managers for resolving customer issues - Interact directly with customers by telephone and email – occasionally face to face - Identify issues and enhancement for individual Websites and our CMS, and own resolution of same through partnership with website and platform development teams - Respond promptly to customer inquiries - Handle and resolve customer complaints - Obtain and evaluate all relevant information to handle inquiries - Manage small analytics projects including extracting, analyzing, manipulating, and synthesizing large e-commerce data sets from a variety of source
Principal Responsibilities: - Identify patterns, trends and most frequently asked customer questions regarding site tracking, tagging, and analytics - Create a knowledge base that documents standard operating procedures, best practices, and how to resolve common issues - Create internal and client facing training on analytics, tracking and tagging - Act as primary point of contact for Account Managers for resolving customer issues - Interact directly with customers by telephone and email – occasionally face to face - Identify issues and enhancement for individual Websites and our CMS, and own resolution of same through partnership with website and platform development teams - Respond promptly to customer inquiries - Handle and resolve customer complaints - Obtain and evaluate all relevant information to handle inquiries - Manage small analytics projects including extracting, analyzing, manipulating, and synthesizing large e-commerce data sets from a variety of source
Requisitos:
Experience and Qualifications - Knowledge of web analytics tools including Google Analytics GAIQ Certification a plus - Knowledge of website development teams to implement tracking & tagging preferred - Knowledge of SQL, SAS, HTML and CSS, statistical analysis is helpful - Advanced knowledge in Microsoft Excel including Macros, VBA - Currently studying or Bachelor´s Degree in statistics, mathematics, business, computer science or related field - Fluent in English Spanish is a plus - Confident individual with excellent client facing and interpersonal skills and good telephone manner - Able to work well under pressure - Highly organised and hard working
Informática: No indicado
Idiomas: No indicado
localidad:
Barcelona, España
Jornada: Horario de Mañanas y tardes
Contrato:
Contrato de prácticas
Remuneración: A convenir
Más ofertas de: Travelclick
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#barcelona