Portuguese & Spanish Customer Service & Technical Support in Barcelona
Contrato indefinido Barcelona Descripción:
We are looking for high motivated native Spanish speakers fluent in Portuguese and at ease with English for an exciting job position in Barcelona.
Responsibilities
- First Level technical support of IT products (printer, scanner, digital camera, data- and video-projectors) for consumers and business customers
- Presales support and handling of enquiries from sales platform
- Reseller support
- Up-selling of consumables, extended warranties and accessories, both from converting inbound calls into a sale and through follow-up calls of a selected customer base
- Sales of extended warranties and repair services
Responsibilities
- First Level technical support of IT products (printer, scanner, digital camera, data- and video-projectors) for consumers and business customers
- Presales support and handling of enquiries from sales platform
- Reseller support
- Up-selling of consumables, extended warranties and accessories, both from converting inbound calls into a sale and through follow-up calls of a selected customer base
- Sales of extended warranties and repair services
Requisitos:
Requirements
Technical qualifications
- Profound knowledge of Windows OS
- Knowledge of Macintosh OS
- Good knowledge of applications such as MS Office, image editing tools and/or other relevant applicants
- Profound knowledge of hardware components
- Very good understanding of technical issues
- Experience in hardware support, preferentially by phone or E-mail
- Preferentially strong technical background or technical formation
- Experience in troubleshooting guidelines
- Strong sales focus
Personal skills
- Team player
- Willingness to learn and apply new technologies
- Strong analytical skills with demonstrated problem solving ability desired
- Ability to operate in high pressure situations
- Native skills in at least one European language (written and oral)
- Excellent comprehension skills in English, preferably excellent oral and written skills
- Good skills in Spanish and Portuguese (oral preferentially also written)
- Strong ability in communication
- Strong sales focus and ability
- Excellent communication skill / strong communicator
- Service orientation
Informática: No indicado
Idiomas: No indicado
localidad:
Barcelona, España
Jornada: Horario de Mañanas y tardes
Contrato:
Contrato indefinido
Remuneración: A convenir
Más ofertas de: Headhunt Multilingual