Spanish Hospitality & Tourism Advisor - Lisbon, Portugal

We are Sitel
Global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base.
We seek people who can build trust with our clients’ customers and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent. We have a People-first culture – our commitment to putting people first improves the satisfaction of our employees and provides a better experience for the customer. From our customer service associates through to our global leaders that support them, everyone is valued.

Our Client
We are currently recruiting a Spanish speaker to perform the role of Advisor to one of the best social networking services, which connects people to unique tourism experiences. We are seeking people with a passion for tourism, willing to help every customer to feel at home away from home.

Primary Responsibilities
Based in our office in Lisbon, the Advisor will be integrated into a team that provides support to their community with an easy, informative, safe, and fun experience. We are looking for new talent with the commitment to build a successful career with Sitel Portugal.
- Provide friendly and efficient service to the Spanish-speaking community
- Be the first point of contact to handle and resolve customer complaints
- Respond professionally to inbound phone calls and emails, including urgent situations
- Identify and escalate issues appropriately
- Compose thoughtful and accurate messages or customize prepared responses to customer emails
- Research information and troubleshoot problems using available resources
- Arbitrate in situations between users
- Monitor and control numerous concurrent tasks in tandem
- Proactively and independently work to meet targets and goals