Technical Support Specialist - English and Spanish

Whisbi is a global provider of a mobile-first conversational commerce platform that combines live video, chat, voice and chatbot functionalities to increase sales conversion and boost live engagement.

Our customers are global companies in Telco, Auto, Insurance, and Banking, among others, who want to create winning omnichannel customer experiences online. Whisbi’s all-in-one, software-as-a-service gives Marketeers the opportunity to add a layer of interactivity and personalization to their websites and online marketing campaigns while enabling Sales and eCommerce executives to increase their conversion rate quicker and more efficiently than ever before.

Whisbi is located in Barcelona, Spain and San Francisco, USA and serves clients world-wide: Vodafone, Verizon, BMW, GM, Volkswagen, Citi Bank and many more.

Technical support engineer
An extremely focused and passionate individual. We are looking for a bright Technical Support Specialist to provide enterprise level technical support internally to our employees and to our customers via phone, web, email, chat and other support channels as required.

RESPONSIBILITIES

· Take ownership of customer issues reported and see problems through to resolution
· Research, diagnose, troubleshoot and identify solutions to resolve customer issues
· Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
· Provide prompt and accurate feedback to customers
· Ensure proper recording and closure of all issues
· Prepare accurate and timely reports
· Document knowledge in the form of knowledge base tech notes and articles

SHIFT:

Wed 9 to 6 pm
Thu & Fri 5am to 2pm ;
Sat and Sun 1 pm to 9 pm

What's In It for You:
For your hard work you will be rewarded with a strong base salary, benefits, team building activities, a casual environment and much more..
A company culture that likes to work hard and play hard. We like to have fun.