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Voluntariado
Customer Support Specialist (English Fluency Required)
Contrato de prácticas Bilbao, (Vizcaya) Descripción:
Over the past two years Heepsy has consolidated its position as one of the leading tech and services providers in the influencer marketing space. Based in Bilbao, Spain, Heepsy helps thousands of brands, agencies, and entrepreneurs around the world with first-class technology and a dedicated team of marketing experts to help our customers meet their strategic marketing goals. Heepsy is a fast-growing company and is seeking talent across several teams.
Role Description
At Heepsy, our customers’ success is essential to our own and as a Customer Support Specialist you will quickly become a valued resource for customers who need a helping hand growing their business with Heepsy. As a Customer Support Specialist, you’ll have the opportunity to build our presence worldwide and support our customers from around the world.
Your Impact
To address customer issues and resolve them in a timely and efficient manner Customer Support Specialists identify and understand clients' needs and make them engage with the product.
Attributes
Ability to resolve challenges, especially when you don't know the answer.
Quick learner with exceptional communication skills.
Ability to adapt quickly to changing priorities and to manage time, multiple tasks, and deadlines effectively.
Goal-oriented focus.
Resolving conflict.
Role Description
At Heepsy, our customers’ success is essential to our own and as a Customer Support Specialist you will quickly become a valued resource for customers who need a helping hand growing their business with Heepsy. As a Customer Support Specialist, you’ll have the opportunity to build our presence worldwide and support our customers from around the world.
Your Impact
To address customer issues and resolve them in a timely and efficient manner Customer Support Specialists identify and understand clients' needs and make them engage with the product.
Attributes
Ability to resolve challenges, especially when you don't know the answer.
Quick learner with exceptional communication skills.
Ability to adapt quickly to changing priorities and to manage time, multiple tasks, and deadlines effectively.
Goal-oriented focus.
Resolving conflict.
Requisitos:
Qualifications
Proven customer support experience or experience as a client service representative.
Have a clear, personable, kind, and informative communication style in email, on chat, on the phone, and in-person.
Fluent in English and Spanish and feel comfortable switching between them (C1 certificate).
Basic Requirements
Provide Support through three main channels: chat, email, and phone. You’ll remain available to our customers and move between all three channels throughout the day (and any other available channels as needed), based on customer and business needs.
Provide support in our newest platform by approving content and helping brands and influencers during this process.
Adapt and tailor your communication style to work effectively with people in various roles and backgrounds from all the global companies Heepsy supports — including marketers, salespeople, service professionals.
Identify and assess customers’ needs to achieve satisfaction.
Develop and communicate thoughtful, customized solutions that help customers move forward.
Monitor customer complaints on social media and reach out to provide assistance.
Actively and productively team up with other teams, such as account managers and salespeople, to drive better results for our customers, including identifying opportunities.
Document and report software issues with the product for engineering teams at Heepsy.
Manage complaints and refunds.
Actively participate in strategies to rescue old clients and prevent churn.
Help with other tasks related to digital marketing, such as email marketing, PR and social media.
Preferred Requirements
Familiarity with CRM systems and practices (Intercom, Pipedrive).
Ability to multitask, prioritize, and manage time effectively.
Bachelor's Degree or equivalent preferred.
Current full driving license.
Informática: Excel, Illustrator, Photoshop
Idiomas: Inglés alto Español nativo
localidad:
Bilbao, Vizcaya, España
Jornada: Horario de Mañanas y tardes
Contrato:
Contrato de prácticas
Remuneración: A convenir
Más ofertas de: Gemssy
