Client Care Coordinator for Lets Group Based in Madrid

LETS is looking for a new person to join our very international team. This is a junior position and you will receive a great deal of training to learn each aspect of the job. You must be organized and a real people person as 80% of the role is to engage with the students and new clients. The position, as stated below, is from Tuesday to Saturday and this will not change and is non-negotiable so the right person needs to be happy with this timetable.

Role:
1. Client Service:
a. Answer and direct phone calls
b. Respond to basic email requests
c. Coordinate daily operations - appointments, classes, room bookings, cultural activities
d. Create weekly attendance and completion certificates
e. Ongoing support for current students with a warm and fuzzy personality
f. Communicate with teachers to ensure high quality experience for students and resolve issues

2. Sales and Enquiries:
a. Respond to general enquiries for Spanish courses
b. CRM - Day to day management of current student accounts

3. School Management
a. Track inventory and resources
b. Maintain a clean and tidy learning environment
c. Ensure Clients are well looked after at the school

Timetable (non-negotiable):
Tuesday-Friday 8.30-17.30
Saturday: 9.00-18.00
LETS is a group of five companies dedicated to the teaching of Spanish and language teacher training, based in barrio Salamanca, Madrid.