Collections Associate With Arabic

We are looking for an Collections Associate to work in a leading multinational comapany in the pharmaceutical sector.

In the O2C organization, we are looking for a Financial Associate who will be responsible to manage Order-to-Cash activities specific to Collections.

The Financial Associate will proactively communicate to Customers about nearing amounts and execute the collections strategy timely and effectively. He will struck a balance between maintaining trustful relationships and pursue objectives of collections of the accounts receivable.

Responsibilities
• Perform immediate outbound calls to Customer with aged accounts based on generated collection strategy/ worklist to secure promise to pay in accordance with our client's strategy.
• Proactively escalate problem accounts to the appropriate function to accelerate collection of overdue accounts.
• Monitor execution of dunning activities in accordance with our client's policy and timeline.
• Receive and drive timely resolution or closure of standard collection-related customer queries, complaints and feedback through multiple source points (email, fax, phone, etc.) by liaising with appropriate internal function (e.g. O2B for invoicing issues, CATI for Rebates/ Incentives, etc.).
• Review and facilitate customer account monitoring through conduct of customer reconciliation and coordination with AR Management for value adjustments and small write-offs and in adherence with our client's policy.
• Contributor within O2C organization.
• Perform process controls (ICS,ICM,BPC) as prescribed in the desktop procedures.
• Update Country-Specific documentations.