Customer Service Agent (Native Spanish Speaker)

Contrato temporal Barcelona

Descripción:
Would you like to join a growing Customer Experience team? Stayforlong is what you are looking for!

We are the first hotel booking website specializing in longer stays. We offer bookings from three nights or more with incredible discounts based on the number of nights booked. We currently work with over 180.000 hotels worldwide and collaborate with companies such as Tripadvisor, Trivago, Kayak and Google Hotel Ads.

We are currently developing our Customer Experience department and we need a Customer Service Agent (native Spanish speaker).

What are you going to do:

- Liaising with customers and partners to resolve issues by phone and email on topics such as: changes, cancellations or confirmations of orders, special requests, etc.
- Provide accurate, valid and complete information.
- Ensuring a very good level of customer service and a positive customer experience.
- Participate in new projects for which we need your help.

Conditions:

- Immediate incorporation.
- Temporary + Permanent contract.
- Full-time schedule: Rotating shifts from Monday tu Sunday.
- Competitive salary. We offer flexible remuneration system. You will be able to include restaurant card, transport card, kindergarten check and health insurance.
- Full-time paid training.
- Taking part of a multicultural team.
- Be a part of a fast growing and successful company.
- Work in a young and nice team, in a pleasant working atmosphere.
- Tons of coffee for everybody!
Would you like to join a growing Customer Experience team? Stayforlong is what you are looking for!

We are the first hotel booking website specializing in longer stays. We offer bookings from three nights or more with incredible discounts based on the number of nights booked. We currently work with over 180.000 hotels worldwide and collaborate with companies such as Tripadvisor, Trivago, Kayak and Google Hotel Ads.

We are currently developing our Customer Experience department and we need a Customer Service Agent (native Spanish speaker).

What are you going to do:

- Liaising with customers and partners to resolve issues by phone and email on topics such as: changes, cancellations or confirmations of orders, special requests, etc.
- Provide accurate, valid and complete information.
- Ensuring a very good level of customer service and a positive customer experience.
- Participate in new projects for which we need your help.

Conditions:

- Immediate incorporation.
- Temporary + Permanent contract.
- Full-time schedule: Rotating shifts from Monday tu Sunday.
- Competitive salary. We offer flexible remuneration system. You will be able to include restaurant card, transport card, kindergarten check and health insurance.
- Full-time paid training.
- Taking part of a multicultural team.
- Be a part of a fast growing and successful company.
- Work in a young and nice team, in a pleasant working atmosphere.
- Tons of coffee for everybody!
Requisitos:
You will need:

- Proficiency in English and native level of Spanish.
- Experience as a Customer Service Agent is a plus.
- Basic knowledge when using Microsoft Office (including Excel).
- Being based in Barcelona.

Soft skills:

- An affinity for providing excellent customer service.
- Ability to adapt in a rapidly changing environment.
- Good communication skills.
- Ability to appropriate and solve problems.
- Positive and resilient attitude.
- Great team spirit.

Other skills that add value to your application:

- Other languages.
- Diploma or degree in tourism or similar.
- Experience in the tourist world.
Informática: No indicado
Idiomas: Español nativo  Inglés alto 
localidad: Barcelona, España
Jornada de trabajo: Horario de Mañanas y tardes
Contrato de trabajo: Contrato temporal
Remuneración: De 1300 a 1500 euros/mes
Más ofertas de: Stayforlong
Buscar ofertas en: #turismo #administrativos #barcelona
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