Customer Service Associate (German, Dutch)

Our client is a technology-driven global company built on entrepreneurial innovation, integrity, and teamwork. Through their product leadership, they have been changing lives and changing industries, including medical devices, fabrics, electronics and manufacturing for more than 55 years. Their Medical Products Division provides creative therapeutic solutions to complex medical problems. More than 35 million innovative Medical Devices have been implanted, saving and improving the quality of lives worldwide. Those who choose the company, want to discover and explore new ways using their passion and knowledge, where doing so as part of a strong and engaged network is as important as individual performance.

Description

As part of the EMEA Customer Service team you will be highly motivated to deliver functionally excellent customer service for our Medical Products Division.

You will have daily interaction with our external customers, who are mainly hospitals and clinics, as well as our internal customers, based across the country/countries you are supporting.
You will have the ability to communicate proficiently in the appropriate language and engage effectively across cultures as well as adapt to country specific processes.
You will be responsible for the entire order fulfilment process - receiving and processing orders using the ERP System, handling deliveries in cooperation with our European warehouse, and processing invoices through liaison with our European Accounting Service Center.
You will also provide our customers with basic product and pricing information, and marketing materials.
In addition you will have the opportunity to give input on ways to improve the quality of our business processes leading to better efficiency and enhanced quality of service.
Key will be your flexibility to work in different teams, depending upon business needs, and therefore a willing, supportive and service oriented attitude is essential.