Customer Service With High Level Of Italian

We are looking for a customer service specialist to work for the Italian market in a pharmaceutical company.

Responsibilities:
- Responsible to receive and review timely and accurate processing of manual orders as well as reviewing issues related to orders having been electronically received.
- Perform analysis and support resolution of issues related to incomplete orders and standard delivery blocks with internal teams and/ or communication with customers.
- Receive and drive timely resolution or closure of standard/routine order-related customer queries, complaints and feedback.
- Perform validation and resolution of customer complaints including liaising with appropriate internal functions and/or directly with customers.
- Process and ensure that all return requests comply with Return policies including appropriate approval and documentation.
- Perform process controls (ICS, ICM, BPC) as described in the desktop procedures.