Junior It Support - L1/2 Helpdesk
Are you looking for a job where you are the contact point between IT and end users? If you enjoy helping others with their daily IT related tools and likes to improve processes, then this might be the perfect opportunity for you!
We are looking for a passionate and self-driven Junior System Engineer to work on the administration and operation of our internal IT environment.
This includes bringing support to our end users mainly in Barcelona and other locations around the globe (Mexico and Chile). You will support our employees with advice and assistance in all questions around hardware and software while being part of the Office IT team where we have a strong and knowledgeable team spread across our main locations in Europe (Amsterdam, Leipzig, Barcelona, Warsaw).
Sound good so far?
Here’s a little taste of your challenge:
Work in a small global team to deliver technologies and support for our user community on Microsoft platform but also MAC and Linux in our Barcelona Headquarter as well as remotely for our offices in Mexico and Chile.
Prepare and setup hardware for new employees, troubleshoot hardware and other office related issues and support employees with technical issues (Windows/Office, MAC, Linux, Network and any accessories).
Automate processes via PowerShell scripting and working with PowerShell modules.
Procurement of Hardware and Software.
Handle support related service requests and incidents for the supported technologies and infrastructure.
Administrate Microsoft and Office products.
Manage tasks, change requests and projects with the global Office-IT team and a potential outsourcing partner and/or the platform vendors.
Manage process and system documentation as an important part of the overall enterprise architecture.
Who are you?
There is no set route to become part of Webfleet Solutions. But to be successful in this role, this is the kind of profile we have in mind:
Bachelor’s in computer science, or similar through proven experience.
Around one year of professional experience/internship in an IT related role, administrating Microsoft products.
Customer focused with a pro-active and hands-on approach.
Knowledge/understanding of networking environment (Router/Switches/VPN/WLAN).
Extended analytical and diagnostics skills for solving issues.
Excellent English verbal and written communication skills; ability to communicate with employees at all levels.
Ability to work independently, and report on status and planning of your own work.
What can you expect?
• You will never get bored! We move fast like a “start-up” but have the backing of a billion euro company
• We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with.
• Different cultures. Our employees come from all over the world, with more than fifty nationalities and counting
Informática: No indicado
Idiomas: Español alto Inglés alto
Jornada de trabajo: Horario de Mañanas y tardes
Contrato de trabajo: Contrato indefinido
Remuneración: A convenir