Order Management With French

In the O2C organization, we are looking for an Order Management Associate who will be responsible to manage Order-to-Cash activities related to Order Management, Order Fulfillment and Billing.

The Order Management Associate will be responsible to perform a broad set of activities reaching from receipt of standard customer orders through multiple source points up to delivery, including timely and effective resolution of issues related to incomplete orders, delivery blocks and billing related activities. These activities include handling of customer complaints and returns as well.

Main tasks and responsibilities:
• Responsible to receive and review timely and accurate processing of manual orders as well as reviewing issues related to orders having been electronically received.
• Perform analysis and support resolution of issues related to incomplete orders and standard delivery blocks with internal teams and/ or communication with customers.
• Receive and drive timely resolution or closure of standard/routine order-related customer queries, complaints and feedback.
• Perform process controls (ICS, ICM, BPC) as described in the desktop procedures.