Spanish Customer Care for Choice Hotels (M/f)

Your Role
We are looking for sales talents with a passion for traveling. Help customers to find the perfect stay whatever the reason for their journey may be. Build a positive brand image at every interaction. Be professional, efficient and treat every single request exceptional care.

Our Client
Connect the world through the power of hospitality.
Choice Hotels International is one of the largest and most successful lodging companies in the world. Choice currently franchises more than 6,300 hotels, representing more than 500,000 rooms, in more than 35 countries and territories. Choice-branded properties provide a wide range of high-quality, high-value lodging options throughout the United States and internationally welcoming every guest, every partner, everywhere their journey takes them.

Responsibility
• Communicating with Choice customers and prospects via telephone positively and efficiently for the primary purpose of converting calls into reservations and assisting callers with any hotel or reservation related inquiries;
• Producing maximum revenues for affiliated hotels and partner programs by utilizing positive sales and marketing techniques;
• Providing services for enrollment, creating and updating member profiles, merging duplicate accounts, problem resolution and balance adjustments;
• Making reservations for members and potential members. Reporting suspected fraudulent activity. Acting always according the Choice brands and reservation policies;
• Answering member questions, resolving complaints, researching accounts, and referring guests to appropriate departments and documents appropriately.