Crm Technical Support Selectra

The company

Selectra makes it easy to compare and underwrite contracts for the house (energy, telecom). Its ambition: to make the world cheaper, greener and clearer.

Now active in 15 countries, Selectra has experienced very rapid growth, reaching 115 million unique visitors per year on its websites and a team of 1100 people mainly based in Madrid.

The Financial Times repeatedly lists Selectra as one of the fastest growing European startups (FT1000). Selectra is ranked 102nd in the latest "Champions of Growth" ranking by Les Echos (2020). The company strongly values the entrepreneurial spirit and is pursuing an ambitious development plan.

Selectra's CRM/Telephony team develops our CRM and the different applications integrated into it by providing daily support (team training, implementation of new processes,...) to the different international teams on Zoho CRM, Zoho Analytics, Vonage, Zapier, Twilio and other internal applications. 

Job description

Integrating a team of 4 people composed of one product owner & team manager, two CRM Technical support and one senior developer.

The CRM Technical support will join the team in Madrid and will work with all the countries represented at Selectra.

Main missions : The CRM team assists with the support of all technical applications that do not require coding. Ticket resolution (for all applications*):

- Different configuration requests (new telephone/email/fields, permissions, workflows, new features, ect)
- Problem solving (access problems/rights, bugs on a platform, bad configurations...) .
- Team training on processes
*CRM, Telephony solution, Zapier, Typeform, Twilio, internal apps, etc...

As the scope of the team is very wide (many connected applications for the international market) the position of CRM/Telephony Assistant is a real opportunity for those who want to learn a lot in a young, caring and motivated team.