Customer Service - Italian and Spanish Market (Remote Freelancer)

Freelance/Autónomo Paris, (Francia)

 
Descripción:
Holidog (holidog.com), the global marketplace for pet care services, is looking for a highly aspiring customer service intern to join this fast-growing enterprise. Holidog is the European market leader for pet services but our ambition is global. We are currently operating in more than 10 countries and quickly expanding into more markets. We aspire to build strong networks of animal-lovers worldwide.
Our mission is to ensure that dogs and cats never have to stay home alone again!

YOUR RESPONSIBILITIES:

Work directly on the Holidog platform to monitor users interactions on the website (clients and petsitters).
Work closely with the CRM managers to report issues.
Use your critical thinking skills and initiative to ensure the users live the best experience possible on the website.
Update website as necessary for continued data integrity
Holidog (holidog.com), the global marketplace for pet care services, is looking for a highly aspiring customer service intern to join this fast-growing enterprise. Holidog is the European market leader for pet services but our ambition is global. We are currently operating in more than 10 countries and quickly expanding into more markets. We aspire to build strong networks of animal-lovers worldwide.
Our mission is to ensure that dogs and cats never have to stay home alone again!

YOUR RESPONSIBILITIES:

Work directly on the Holidog platform to monitor users interactions on the website (clients and petsitters).
Work closely with the CRM managers to report issues.
Use your critical thinking skills and initiative to ensure the users live the best experience possible on the website.
Update website as necessary for continued data integrity
Requisitos:
YOUR BACKGROUND AND SKILLS:

Academic background: No preference
Work Experience: Previous experience in online customer service is a plus. Reference may be required.
Language requirements: Fluency in Spanish AND Italian is MANDATORY, you are native in either of these languages.
Critical Thinking: Your observation of users interactions on the online plaftorm allow you to understand the blockers in the user's experience and solve/report them as you work.
Communication skills: You are very curious, like to interact with customers and help them as much as possible.

Be prepared for an experience in a fast-paced environment driven by a young and ambitious team dedicated to improving the lives of cats and dogs!

ADDITIONAL INFORMATION:

Start date: Immediately
Type of contract: Freelance (Duration to negotiate)
Location: Remote work
Remuneration: To be discussed
Availability : Monday to Friday/Saturday, hours to be discussed
Informática: No indicado
Idiomas: Italiano alto 
localidad: Paris, Francia
Jornada de trabajo: Horario de Mañanas y tardes
Contrato de trabajo: Freelance/Autónomo
Remuneración: De 300 a 500 euros/mes
Más ofertas de: Holidog
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