Jira Support Internship in Palma de Mallorca

The main tool used to support Project delivery, Change management and Incident management within Hotelbeds Group is Jira. The role holder will support the Jira user base and when required support ongoing development projects including development of dashboards, workflows and creation of custom spaces. The post holder will gain experience in support of Jira and experience working within an ITIL framework. There will also be the opportunity to gain an overview in project delivery and the development lifecycle.

Key responsibilities:
Liaise with users and service their requests
Contributing to ensuring the smooth delivery of future development of Jira
Suggesting ways of rectifying problems that arise
Working with IT Operations technical areas to improve service
Maintain strong working relationships across IT Operations and wider Jira user base
Reporting risks and problems to Leader of ITO Process and Controls

Hotelbeds Group is a leading provider of services to the global travel trade with key positions in some of the fastest growing segments in the industry.

Distributing accommodation, transfers & activities in more than 180 countries.
Active in +120 source markets worldwide.
The Nº1 global B2B bedbank.
Local destination management operations in +40 countries.
Our vision is to a play a leading role in reshaping travel with our industry partners.Our key business units are:

Bedbank: The Nº1 global B2B bedbank, including the brands Hotelbeds, Bedsonline and Hotelopia.
Transfer & Activity Bank: An integrated worldwide portfolio of transfers, activities and experiences distributed online through the brands of Activities, isango! and Hotelextras.
Destination Management: A global leader in inbound services, operating the brands Destination Services (destination management), Intercruises (cruise handling) and Pacific World (meetings and incentives).
New Ventures: High-growth potential businesses: TT Services, ROIBACK and Carnect.