Recepcionista Residencia de Estudiantes

Collegiate AC is the UK and Spain leading operator of luxury student accommodation, working closely with their partners to deliver an exceptional student experience in some of the most innovative schemes in leading University towns and cities.
The key to Collegiate’s rapid growth has been their unrelenting focus on delivering excellence in every aspect of their role, and working with like-minded partners who share their vision.

For our property located in Madrid-Aravaca we are looking to cover the role of Customer Service Assistant :

The key duties for the role are:

• Providing a front of house reception service
• Welcoming visitors, partners and contractors to the properties
• Ensuring required maintenance or housekeeping works within the properties are reported and completed.
• Processing customer bookings and payments
• Chasing arrears
• Conducting and logging room and communal area inspections
• Identifying hazards, resolving risks and responding to alarm activations
• Dealing with issues or incidents and involving the emergency services if required
• Completing a variety of general administration tasks including incident logs and inspections
• Ensure the communal lounges, lift lobbies, hallways and reception areas are kept clean
• Support the on boarding of new members of the team
• Attend and constructively contribute to team meetings
• Sharing knowledge and supporting new ideas to improve processes
• Ad hoc tasks