B2C Customer Assistant / French Speaker
Contrato indefinido Barcelona Descripción:
The essential duties and responsibilities of this position include, but are not limited to:
• Deal with customer and sales queries quickly and effectively : Manage incidents via phone and email maintaining profitable customer relationships
• Tracking and follow up of orders, liaising with the warehouse and shipping companies
• Insure smooth workflow for any operational order step (refusals, returns, damages, etc.)
• Willing to go the extra mile to exceed customers' expectation
• Proactive in sharing ideas to improve efficiency and customer satisfaction
• Active team member, open to multi-tasking, always ready to support and contribute to the evolution of a fast growing department
• Previous customer service experience is preferable
Required Education, Experience and Skills:
• Advanced knowledge of MS office (excel)
• Experienced on back office Operations system: SAP and Salesforce Cloud Commerce (Demandware) is a real plus.
• Strong analytical skills.
Competencies:
• English is our day to day communication language at the office.
• French as native language and very fluent level of Spanish. A third language is a real plus (Swedish / German / Portuguese)
• Proactive, problem-solver
• Empathic and Service minded
• Team player, disciplined, energetic, organized with high level of communication skills
• Deal with customer and sales queries quickly and effectively : Manage incidents via phone and email maintaining profitable customer relationships
• Tracking and follow up of orders, liaising with the warehouse and shipping companies
• Insure smooth workflow for any operational order step (refusals, returns, damages, etc.)
• Willing to go the extra mile to exceed customers' expectation
• Proactive in sharing ideas to improve efficiency and customer satisfaction
• Active team member, open to multi-tasking, always ready to support and contribute to the evolution of a fast growing department
• Previous customer service experience is preferable
Required Education, Experience and Skills:
• Advanced knowledge of MS office (excel)
• Experienced on back office Operations system: SAP and Salesforce Cloud Commerce (Demandware) is a real plus.
• Strong analytical skills.
Competencies:
• English is our day to day communication language at the office.
• French as native language and very fluent level of Spanish. A third language is a real plus (Swedish / German / Portuguese)
• Proactive, problem-solver
• Empathic and Service minded
• Team player, disciplined, energetic, organized with high level of communication skills
Requisitos:
• Advanced knowledge of MS office (excel)
• Experienced on back office Operations system: SAP and Salesforce Cloud Commerce (Demandware) is a real plus.
• Strong analytical skills.
Informática: Excel, MSOffice, SAP
Idiomas: Francés nativo Inglés medio Español medio
localidad:
Barcelona, España
Jornada: Horario de Mañanas y tardes
Contrato:
Contrato indefinido
Remuneración: De 1100 a 1300 euros/mes
Más ofertas de: Fox Head