Part Time Tarde - Front Desk - Apartamentos Turísticos

Lodging Apartments has taken a pioneering approach to the tourism sector in Barcelona. The company was founded by Ezequiel Vallejo, a man with a vision who has drawn on his experience to grow the business. Very much a people person, his commitment and enthusiasm remain undimmed.
Now with 18 years behind it and made up of a group of professionals specializing in a range of areas and pooling their expertise, Lodging Apartments is a dynamic business that is growing fast and has franchises in a number of cities.

The key to our success:

We are motivated by what we do.
We get a kick out of our clients having a good time. That’s why we always try to make things as easy as possible for you and why we give the very best of ourselves, making our creativity and commitment to service work for you.

The job:

We are looking for a customer focussed Receptionist to join our friendly team in our Barcelona Office, located close to the iconic Sagrada Familia. The schedule is from Monday to Friday, from 3pm to 8 pm and occasionally on weekends and Public Holidays, from 10 am to 3 pm or 3pm tp 8 pm, depending on the necessity (25 hours/week).

Main responsibilities:

- Manage bookings from different platforms: Booking.com, Airbnb, Expedia, VRBO, website, etc.
- Prepare lists of tasks for the day (check-in, check-out, cleaning, assigning apartments to the check-in staff)
- Manage check-ins and check-outs
- Check-in preparation. Contact customers who have not communicated their arrival time in order to correctly organize their reception.
- Customer support by phone, mail and on site
- Manage customer complaints and solve incidents.
- Carry out all the activities established to open and close the office according to the guidance of the Lodging management.
- Daily report of pending tasks or important steps to have the information in a shared and accessible place for all in order to facilitate communication to complete unfinished tasks.