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Voluntariado
Customer Service Assistant B2C - French Native Speaker
Contrato indefinido El Prat de Llobregat, (Barcelona) Descripción:
KEY TASKS AND RESPONSIBILITIES INCLUDE:
• Deal with customer and sales queries quickly and effectively : Manage incidents via phone and email maintaining profitable customer relationships
• Tracking and follow up of orders, liaising with the warehouse and shipping companies
• Insure smooth workflow for any operational order step (refusals, returns, damages, etc.)
• Willing to go the extra mile to exceed customers' expectation
• Proactive in sharing ideas to improve efficiency and customer satisfaction
• Active team member, open to multi-tasking, always ready to support and contribute to the evolution of a fast growing department
• Previous B2C customer service experience is mandatory
• Deal with customer and sales queries quickly and effectively : Manage incidents via phone and email maintaining profitable customer relationships
• Tracking and follow up of orders, liaising with the warehouse and shipping companies
• Insure smooth workflow for any operational order step (refusals, returns, damages, etc.)
• Willing to go the extra mile to exceed customers' expectation
• Proactive in sharing ideas to improve efficiency and customer satisfaction
• Active team member, open to multi-tasking, always ready to support and contribute to the evolution of a fast growing department
• Previous B2C customer service experience is mandatory
Requisitos:
MINIMUM QUALIFICATIONS AND EXPERIENCE:
• Advanced knowledge of MS office (excel)
• Experienced on back office Operations system : SAP and Salesforce Cloud Commerce (Demandware) is a real plus.
• Strong analytical skills.
PERSONAL COMPETENCIES:
• English is our day to day communication language at the office.
• French as native language and very fluent level of Spanish and/or German. A third language is a real plus (Swedish / Italian / Portuguese)
• Proactive, problem-solver
• Empathic and Service minded
• Team player, disciplined, energetic, organized with high level of communication skills
Informática: Excel, MSOffice, SAP
Idiomas: Francés nativo Inglés alto
localidad:
El Prat De Llobregat, Barcelona, España
Jornada: Horario de Mañanas y tardes
Contrato:
Contrato indefinido
Remuneración: De 1300 a 1500 euros/mes
Más ofertas de: Fox Head
