Native English-Speaker: Customer Care Department - Aravaca, Madrid

Find herewith a description of the agent’s profile:
• Job Description: Provide a premium quality customer service, fully covering the key areas (administrative, commercial and educational).

• Main tasks:
Calls: to welcome parents onboard, retain them after the free trial, prevent customer withdrawals. Troubleshooting. Pedagogical assessment on the evolution of the students in Smartick.
Mails: answering any request from parents.


• Responsibility of the position within the company: Provide a high quality customer service to parents who register to try Smartick to let them know that there is a human team behind the platform. Smartick is not a simple web without anyone behind it. Smartick is known for its excellent customer experience, based on 2 key factors:
1.) Best product in the world (disruptive, artificial intelligence, rich content)
2.) Excellent customer service for parents.