Helpdesk With French and Dutch

Contrato indefinido Alcobendas, (Madrid)

 
Descripción:
Who we are
Econocom designs, finances and oversees companies in their digital transformation. With over 9.000 employees in 19 countries and revenue in excess of €2.3 billion, Econocom has all the requisite abilities to ensure the successful implementation of large-scale digital projects: consulting, sourcing and technology management & financing of digital assets, infrastructure, application and business solution services, and project financing.

Econocom is looking for several Service Desk Operators in Madrid

Due to an increase of clients in Econocom Spain, we are recruiting new Service Desk Talents to provide remote support at our Service Center.

Responsibilities:
- Reception of technical issues and requests of the users of the different clients of the Service Desk through mail, phone and ticketing tools.
- Encode the incident in the Service Management Tool.
- Make an accurate analysis of the incident.
- Troubleshooting in order to propose a solution or workaround.
- Once the solution or workaround is implemented, inform the user about the status of the incident.
- Close the life cycle of the incident.
Who we are
Econocom designs, finances and oversees companies in their digital transformation. With over 9.000 employees in 19 countries and revenue in excess of €2.3 billion, Econocom has all the requisite abilities to ensure the successful implementation of large-scale digital projects: consulting, sourcing and technology management & financing of digital assets, infrastructure, application and business solution services, and project financing.

Econocom is looking for several Service Desk Operators in Madrid

Due to an increase of clients in Econocom Spain, we are recruiting new Service Desk Talents to provide remote support at our Service Center.

Responsibilities:
- Reception of technical issues and requests of the users of the different clients of the Service Desk through mail, phone and ticketing tools.
- Encode the incident in the Service Management Tool.
- Make an accurate analysis of the incident.
- Troubleshooting in order to propose a solution or workaround.
- Once the solution or workaround is implemented, inform the user about the status of the incident.
- Close the life cycle of the incident.
Requisitos:
We are currently recruiting Helpdesk talents who speak French and Dutch.
- Minimum experience: 1 year in Helpdesk / IT environments, preferably in customer support areas.

- Minimum studies: Academic training in computers and IT.

Profile

Technical Knowledge: Preferably, working experience in a Service Desk environment or in an IT Support role.
Soft skills: Team player with strong communication skills and resistance to stress.

We offer full training on-the-job in order to gain the necessary competences to work quickly and independently.
You receive a competitive salary with fringe benefits such as meal vouchers!
You will be part of an international IT company with a variety on career and promotion possibilities.
Informática: No indicado
Idiomas: Francés alto  Neerlandés alto 
localidad: Alcobendas, Madrid, España
Jornada de trabajo: Horario de Mañanas y tardes
Contrato de trabajo: Contrato indefinido
Remuneración: De 1500 a 2000 euros/mes
Más ofertas de: Econocom
Buscar ofertas en: #informatica #idiomas #tecnicos #madrid
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