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Incorporación inmediata! Buscamos a una persona versátil, con ... #administrativos #ADE #madrid
Trabajo en: Colive Experience
Native English-Speaker: Customer Care Department - Aravaca, Madrid
Contrato indefinido Aravaca, (Madrid) Descripción:
Find herewith a description of the agent’s profile:
• Job Description: Provide a premium quality customer service, fully covering the key areas (administrative, commercial and educational).
• Main tasks:
Calls: to welcome parents onboard, retain them after the free trial, prevent customer withdrawals. Troubleshooting. Pedagogical assessment on the evolution of the students in Smartick.
Mails: answering any request from parents.
• Responsibility of the position within the company: Provide a high quality customer service to parents who register to try Smartick to let them know that there is a human team behind the platform. Smartick is not a simple web without anyone behind it. Smartick is known for its excellent customer experience, based on 2 key factors:
1.) Best product in the world (disruptive, artificial intelligence, rich content)
2.) Excellent customer service for parents.
• Job Description: Provide a premium quality customer service, fully covering the key areas (administrative, commercial and educational).
• Main tasks:
Calls: to welcome parents onboard, retain them after the free trial, prevent customer withdrawals. Troubleshooting. Pedagogical assessment on the evolution of the students in Smartick.
Mails: answering any request from parents.
• Responsibility of the position within the company: Provide a high quality customer service to parents who register to try Smartick to let them know that there is a human team behind the platform. Smartick is not a simple web without anyone behind it. Smartick is known for its excellent customer experience, based on 2 key factors:
1.) Best product in the world (disruptive, artificial intelligence, rich content)
2.) Excellent customer service for parents.
Requisitos:
• Profile of the person suitable for the position:
o Age: 25-35 years.
o Familiar with the use of MS Office, internet, etc.
o Studies related to education.
o Experience in working with children and contact with parents (monitor, tutoring).
o Experience in jobs that involve customer service (stores, promotions, sales).
o Valuable experience in telemarketing.
• Desirable skills:
o Communication skills: persuasive verbal communication and excellent written communication.
o Empathy and interpersonal sensitivity.
o Planning and organization.
o Effectiveness.
o Self-motivation.
o Stress Tolerance.
o Multitasking.
o Commitment.
o Teamwork.
Informática: MSOffice
Idiomas: Inglés nativo
localidad:
Aravaca, Madrid, España
Jornada: Horario de Mañanas y tardes
Contrato:
Contrato indefinido
Remuneración: A convenir
Más ofertas de: Smartick
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