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Descripción:

Requisitos:

Position responsibilities
The Support Consultant function has the following key areas of responsibility:
Deliver technical support and services to our customers and network of partners worldwide, driving problems to resolution and ensuring satisfaction of our customers, especially the Gold Client ones.
Troubleshoot the reported issues in a timely manner ensuring 24*7 service is always delivered for critical issues in accordance with Openbravo SLAs.
Provide clear communication of problem status maintaining high levels of courtesy and professionalism.
Ensure service quality level are maintained or improved, contributing to boost the customer's service experience.
Perform other duties as assigned inside the Customer Success Unit.

Desired Skills and Experience
The professional we are seeking:
Has a BS or MS in Computer Science, Industrial Engineering or Telecommunications
POS/Retail and/or business software applications related experience
Data Base Knowledge/experience
Knowledge/experience in software development with the following technologies is a valuable plus:
Java Platform and/or all tiers of an enterprise web application
Programming concepts including MVC architecture
User Interface technologies: XML, HTML, HTML5/Application Cache /WebSQL, Backbone, Enyo

Good written and oral communication skills in English is a must, in French is a valuable plus
Analytical thinking & detail-oriented
Proven ability to meet/exceed deadlines
Initiative, flexibility, and adaptability

Informática: Excel, HTML, Java, WebServices

Idiomas: Inglés medio  Español medio  Francés básico 

localidad: Barcelona, España

Jornada: Horario de Mañanas y tardes

Contrato: Contrato indefinido

Remuneración: A convenir

Más ofertas de: Openbravo

Buscar ofertas en: #informatica #soporte #ingenieros #barcelona

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