Commercial Intern, Tui Destination Experiences

Intercruises is an industry leader in providing ground services to the cruise industry, offering services such turnaround, shore excursion, port agency and hotel-program services. One of our key objectives for the current year is to enhance our performance reporting tools to help us drive greater efficiency and profitability. We are looking for a high performing individual to help lead this initiative.

TUI Destination Experiences, or TUI DX for short, is the world’s leading provider of destination experiences. With 9,000 diverse employees in 49 countries and head office locations including Palma de Mallorca, Luton and Hannover. We offer 14million guests a portfolio of excursions, activities, tours, transfers and guest services. TUI DX is part of TUI Group, the world's leading tourism group.

Responsibilities:
- Gather shore excursion information from Intercruises operations teams. Primarily passenger count information, but also revenue and profit information.
- Data consolidation and standardization
- Inputting information into Intercruises’ CRM system (Salesforce), either manually or via automatic uploads
- Monitoring shore excursion performance trends by developing KBIs (key business indicators)
- Analysis and documentation of the processes for gathering data and suggesting improvements.
- Helping to update Intercuises CRM system, focusing on client contracts