Customer Success in Sunny Barcelona.

We are looking for a highly energetic and passionate Customer Success Rockstar (with some knowledge of html5 and CSS) to become a part of the Marfeel Revolution.

This is you :

· You can’t stop thinking about Churn.
· Referrals and KPI´s metrics makes your heart beat faster. You are a top performer and you can prove it.
· You know that our clients are VIP so, you make them feel loved, giving them all the attention they deserve and a friendly support.
· You call our clients at least once a month in order to identify improvement areas. (100 monthly calls/average)
· Thinking about possible client issues keeps you up all night, so you have deep knowledge of all our clients.
· A lost deal breaks your heart and you can’t allow that to happen, so you anticipate it and if it happens you react fast in order to reverse the situation.
· Your heart beats when communicating new features, you go hand-in-hand with the client at every step, and you love to show off Marfeel´s impact.
· Engagement & monetization is your middle name, credibility your surname. You can’t live without sharing and involving our clients in the roadmap.
· You are thinking about teaching and Evangelizing regarding our internal tools.
· Handling customer´s requests is a game you’re used to play, and you know how to do it (new adhoc developments, roadmaps, bug fixing, etc)
· You’re very sensitive about our client´s performance before marfeelization: you love to do the “before and after” in terms of monetization.
· You´re kind of “geek” and you love to be the link between the tech and sales department, you know how to avoid “lost in translation” moments.
· Your communication style is impressive and you know how to use it in order to manage expectations inside and outside Marfeel.
· You’re born a natural leader and you always find the best strategy in order to keep our clients happy.
· Multi-tasking makes you feel alive and you’re always looking for areas of improvement.