It Helpdesk Technician - Marfeel

As a Helpdesk technician, you will provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be team-oriented and patient. The goal is to create value for teammates that will help preserve the company’s pace and delivery efficiency.

You will:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, responding by ticketing, in person, by slack or by phone.

Properly escalate unresolved queries to your SysOps teammates

Follow up with users to ensure issue has been resolved

Install, modify, and manage reparations of computer hardware and software

Support audio and video equipment in conference rooms to guarantee that they are always available.

Manages orders, inventory management and inventory tracking of computer and phone equipment

Administer GSuite, Jira, Lastpass, Confluence, … and all the services that help Marfeel to deliver our great product.

Log all HelpDesk interactions

Computer and office training for new users (onboardings)

Update of technical documentation in Confluence

Ensures effective communication with all company departments, redirecting problems to correct resource in case of wrong queries.