It Helpdesk Technician - Marfeel

Contrato indefinido Barcelona

Descripción:
As a Helpdesk technician, you will provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be team-oriented and patient. The goal is to create value for teammates that will help preserve the company’s pace and delivery efficiency.

You will:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, responding by ticketing, in person, by slack or by phone.

Properly escalate unresolved queries to your SysOps teammates

Follow up with users to ensure issue has been resolved

Install, modify, and manage reparations of computer hardware and software

Support audio and video equipment in conference rooms to guarantee that they are always available.

Manages orders, inventory management and inventory tracking of computer and phone equipment

Administer GSuite, Jira, Lastpass, Confluence, … and all the services that help Marfeel to deliver our great product.

Log all HelpDesk interactions

Computer and office training for new users (onboardings)

Update of technical documentation in Confluence

Ensures effective communication with all company departments, redirecting problems to correct resource in case of wrong queries.
As a Helpdesk technician, you will provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be team-oriented and patient. The goal is to create value for teammates that will help preserve the company’s pace and delivery efficiency.

You will:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, responding by ticketing, in person, by slack or by phone.

Properly escalate unresolved queries to your SysOps teammates

Follow up with users to ensure issue has been resolved

Install, modify, and manage reparations of computer hardware and software

Support audio and video equipment in conference rooms to guarantee that they are always available.

Manages orders, inventory management and inventory tracking of computer and phone equipment

Administer GSuite, Jira, Lastpass, Confluence, … and all the services that help Marfeel to deliver our great product.

Log all HelpDesk interactions

Computer and office training for new users (onboardings)

Update of technical documentation in Confluence

Ensures effective communication with all company departments, redirecting problems to correct resource in case of wrong queries.
Requisitos:
This is you:

You are a methodical type of person and "Doer" is your middle name.

Your friends tell you that you can't leave anything undone and quality is your priority.

You feel like you have a mission, not just a task.

You can communicate with technical and non-technical people alike to show both technical and functional command of what you are doing.

You are an enabler for your teammates.

You are definitely a technology enthusiast.

You are an international team player.

You are eager for knowledge.

You are hands-on and proactive.

You are fluent in English (it’s a must).

You must have:

Strong computer skills and the ability to troubleshoot and diagnose problems.

Ability to communicate effectively to help teammates fix their issues and feel satisfied with the experience

Writing and editing skills to aid in writing and updating manuals

Familiarity with a Mac and Linux environment

Open and receptive to new ideas and ways of doing things

Agile methodologies

Experience with task ticketing management systems (RT, JIRA).
Informática: No indicado
Idiomas: Inglés alto 
localidad: Barcelona, España
Jornada de trabajo: Horario de Mañanas y tardes
Contrato de trabajo: Contrato indefinido
Remuneración: A convenir
Más ofertas de: Marfeel
Buscar ofertas en: #informatica #barcelona
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