Customer Experience Internship - German Market

Are you looking for your first job in a fast-paced, dynamic start up in Barcelona? Do you like helping people solve their problems? Then join us!

We have a mission: to disrupt the Hotel Booking industry introducing the fair price & flexibility to the customer. Why paying for the whole day when you only need a room for a few hours?
BYHOURS is the first platform that allows you to book in a nice Hotel in packs of 3, 6, or 12 hours with flexible checking, paying only for the time you use it. And we’ve been doing this for the last 5 years, acquiring on the way more than 300 hotels, and delighting more than 150,000 customers in 20 countries all over the world.
We are a young international team, passionate about what we do, quick learners and achievers. We like crazy ideas and thinking big, and we love the startup life, that’s why we are based in a start-up hub by the Barceloneta beach in Barcelona, surrounded of entrepreneurs, developers, digital marketers, skaters and surfers.
Starting in mid August/September, we are looking for a new Customer Experience Intern to join our brand new Customer Experience department. Reporting to the Customer Experience Manager, you will be responsible of:

- Providing excellent customer service through telephone, e-mail, chat and all relevant media in timely and accurate manner to all our customers in Germany.
- Tracking , follow-up and resolving customer's issues effectively
- Participate constructively in initiatives to define and implement processes to enhance our Customer’s Experience.